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The Westin Sydney Policies

Please take a moment to look at our hotel policies.

The Westin Sydney

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Credit Card Policy

For security reasons, please do not provide credit card details through email. Please either call the toll-free line or use our secure fax number to provide credit card information.

Payments by Credit Card incur a merchant service fee of 1.5% added to the amount payable.

All credit card payments must be confirmed via PIN number; signatures will not be accepted.

A credit card will be pre-authorised at check-in. If the room is prepaid, the pre-authorisation will be 100 AUD per night. If the reservation is not prepaid, the credit card will be authorised for the amount of the accommodation plus an additional 100 AUD per night for incidentals.

The Westin Sydney

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Virgin Active

The Westin Sydney offers complimentary access to Virgin Active Health Club located 300 metres from the hotel at 197 Pitt Street, which offers a swimming pool, a fully equipped gym, climbing wall and classes. Entry is for registered guests only over the age of 18. Guests aged 16-18 years are only permitted entry with a consent form signed and presented by a parent or guardian.

Virgin Active Health club is operated independently of the hotel and opening hours are subject to change. Reduced hours apply on public holidays.

The Westin Sydney

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Smoking Policy

The Westin Sydney is 100% smoke-free including all public areas and guest rooms. Guests will be charged a cleaning fee if evidence of smoking is found in their room. The fee is 500 AUD for guest rooms and 800 AUD for suites.

The Westin Sydney

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Facility Use Policy

Children under 12 years of age are welcome to join their parents in the Westin Executive Club Lounge during the day. However, children are not permitted in the club lounge during evening service from 6pm to 8pm.

The Westin Sydney

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Additional Policies

Please take a look at our additional policies